Date of online purchase, or date of delivery? Cosmetic returns are up to the store manager. Others focus on the customer experience and have very lenient return policies.
You said that you cannot return Geek Squad memberships, but actually you can. You have 14 days to return it for the full amount, and after that, it is pro-rated, if you have not used Geek Squad services at all or did not receive satisfactory work 30 days after a work order was completed and picked up.
I used to work as a Consultation Agent at Geek Squad and had to process many returns for our memberships, though they usually had to be approved by a manager first. Hello I bought a kidizoom action cam with a two year warranty.
Could I get my money back or store credit? My husband bought me a Fitbit Blaze a week ago and the screen has a tiny crack after wearing it. Can we return it?
I am an Elite Member at BBuy. Do you think I would be able to exchange this item in store for store credit without any proof of purchase? What do you think the best way to approach this would be? Just be honest with them and see what they say. Got nothing to lose. Best Buy return policy stinks! Took it back 2 months later, thinking I had at least 60 days only to be told they would not take it. Had bought many appliances there, tvs, computers and cameras, but my business will go elsewhere, where customer service comes first.
I am looking at a refurbished cell phone to save some money but am concerned about it will be a dud and then be stuck with it! Hi, I purchased a laptop a week ago. Now when I boot it up I get a white screen and zero laptop functions. Can I return or exchange the laptop? Absolutely Andrew, you have 15 days from date of purchase. Pack it up in with the original packaging and take back for an exchange or refund.
Hey, would I get a restocking fee for returning an iPhone that I ripped the plastic covering off of? Also I already peeled the plastic over the phone too, but everything else is perfect. It still has front and back plastic covering on. Will I be charged? So I left the store with no cash no laptop and a receipt showing my return. So they state in policies that over a certain mount cash returns will be by check in a week or two.
Be good if the article added this info! My kids got iPad air mount for their birthdays and they have never used them but I do not have the receipt what is my status their in getting a refund or exchange? Bought a home security system at best buy and opened a best buy credit account, the system is not what I wanted nor does it do what they said it would do.
Tried to take it back and they said I was past my 3 days, then the monitoring company says 15 days as I stated I did not want a monthly fee for monitoring at best buy and that I just wanted the cameras to take pics when motion was detected.
Vivint states that if monthly fee is canceled then the whole system will not work at all. I feel I was misled in both directions. What if the return consists of a faulty item and I simply want an exchange, am I still required to pay a restocking fee??
The item is a cell phone, which was purchased 5 days ago. But at the end you say that the only items that should incur a restocking fee are opened mobile phones and special order appliances.
So it is not clear if a drone should have a restocking fee. My wife and I bought a new washer and dryer online from Best Buy. The website said it was required to buy the washing machine fill hoses. We bought them, of course. I went to look online at the return policy and saw the 15 days.
It has been 17 days. Hi Rich, interesting case. I called the number you gave me and talked to a very nice customer service rep. She did advise me to go to the nearest store and talk with a manager. I went to the Best Buy store down the street, explained the situation, and customer services clerk credited my account. Thanks for your help.
It comes with a lifetime limited warranty that covers cracks and scratches as long as I own the phone. Can I exchange this in the store or must I deal directly with the manufacturer? Given we just changed this policy to be 15 days, it is unlikely we will be changing it back anytime soon.
With that said, we usually do have an extended holiday return or exchange policy each year, and I would guess this would be the case this year also. Usually this extended holiday return or exchange period is valid for purchase made sometime in November through Christmas, and allows a customer or gift recipient to return or exchange the item s as if the item was purchased on Christmas. I haven't heard anything yet, but once again it is my feeling we will most likely do this again this year.
The return policy is almost always extended during the holiday season. Best Buy will likely announce their plans within the next couple weeks. Join the community and enjoy all the benefits! You may be our next expert! Welcome to our Best Buy Community Forums. The Insignia and Rocketfish communities have been merged into this forum, please click on the links directly below in our Community Browser area to access our Insignia and Rocketfish boards!
No special holiday return policy. Apple - Apple features a 14 day return policy on their iPhones. Only iPhones purchased directly from Apple can be returned. Apple products purchased through other retailers must be returned in accordance with their respective returns and refunds policy. Holiday - Items purchased on Apple's Online Store between November 10, and December 25, , can be returned through January 8th, Sprint - Sprint has a similar return policy to Apple - they offer a full money back guarantee for 14 days from the date the device was purchased.
You may terminate service for any reason within 14 days of activation. Shoprunner get you free 2 day shipping from a variety of store. Also included is free return shipping. It is free for Amex card holders. Found a cheaper price? The Department of Transportation requires airlines to allow customers to cancel flights within 24hours of purchase if the flight is 7 days or more away.
But there is a darker side to returns that many consumers may not be aware of. A lot of return transaction information is being outsourced to third-party companies, which in turn create "return profiles" on individual consumers. Best Buy and Sport Authority utilizes this service. You can get a copy of your Return Report here. Bob purchases a laptop at Walmart , finds it has a defective hard drive, and later returns it for a refund. Even though Bob provided his original receipt and returned the laptop within the return time frame, Walmart policy requires Bob to provide his driver's license.
Bob's driver's license is scanned, and the information is transmitted to a third-party company, which logs Bob's personal information into a database. The database provider stores Bob's information and analyzes his return patterns each time he returns an item to Walmart. If the database provider determines that Bob has a pattern of questionable returns, they notify Walmart. Walmart , in turn, flags Bob's account to deny future returns.
While many might view this kind of profile as intrusive, it's the only tool currently available to the retail industry to help fight organized retail crime. The issue extends beyond small-time shoplifting; there are organized groups of criminals who are making small fortunes from return merchandise scams. One popular scam today involves switching the UPC codes on products in the store. They buy the sink, swap the code back, and return the sink to the store without a receipt. Some stores will offer cash return, but even if they only offer in-store credit, it can be sold online.
Retailers know the holiday season can be a stressful time for many, and finding time to return mis -gifts is not always easy. Worse, many of the gifts you are returning could have been purchased several weeks earlier. Fortunately, many retailers are now relaxing their holiday return policies until January.
If you need to ship an item back, the USPS is probably the cheapest way. You can free home pickup of Priority Mail shipments. Let's face it - with today's hectic pace of life, it's often hard to make time to return an item.
Worse, finding receipts is a pain - and what about online sales? Do you have to pay for shipping back even though the store sent you the wrong product? These days, you a wider selection of shops than ever before, both online and traditional stores. Smart shoppers know to shop not only based on style and price, but also on return policies.
As we pointed out in this article, there is a wide variance in return policies. Some merchants require the original receipt, others will only offer in-store credit. Others focus on the customer experience and have very lenient return policies.
And finally, don't forget the return policies can bite your pocketbook depending on what you purchased and how you paid for it. Some of the merchants featured in this article like to charge those pesky restocking fees. Return Policy , Return tracking , Shopping. Most places will not let you do this.
Obviously they worry about people buying stuff elsewhere and returning it there, or fencing stolen items. Returning a laptop from elsewhere is clearing pushing it. You can look at the language on their website and decide for yourself.
We carefully monitor returns, and in some cases, returns made without a receipt may be refused. Staples reserves the right to deny any return. Your email address will not be published. This site uses Akismet to reduce spam. Learn how your comment data is processed. December 11, Clothes return rate - REI had Unlimited returns REI has a well established and lenient return policy - in general, they will take back anything within a year, as long as it is not damaged in any way.
Computers and Electronics Apple — 14 calendar days from date of purchase, no restocking charge. All electronics and entertainment items must be returned within 30 days for a refund or exchange. January 10, for items with a 15 day return policy January 25, for items with a 30 day return policy There is no change to the 90 day return policy window Clothes Nordstrom — Nordstroms offers a no time-limit refund or exchange.
REI did the same years ago. Household Products Amazon - Amazon. Food Kroger - Kroger has a very generous return policy and accepts returns for almost any reason. Shoprunner Shoprunner get you free 2 day shipping from a variety of store. Airline Tickets Found a cheaper price? Here's an example of how the return tracking works: Extended Holiday Return Times Retailers know the holiday season can be a stressful time for many, and finding time to return mis -gifts is not always easy.
Conclusion Let's face it - with today's hectic pace of life, it's often hard to make time to return an item. It's enough to confuse even a veteran shopper. January 2, at 6: June 28, at 7: June 30, at 8: August 14, at 6:
See the Best Buy return and exchange policy for info on returning or exchanging laptops, cell phones and other items. which can be returned within 14 days of purchase. All other terms and conditions of the Best Buy Return & Exchange Promise apply. Software, Movies, Music and Games The return policy for purchases made from a Best Buy. For your convenience, we offer an extended return and exchange policy during the holiday season. Purchases made between November 1, , and December 31, , have an extended return period through January 15, Best Buy return policy stinks! Had bought an Epson Home Cinema, never used it, did not read all the “fine” print, and because of a busy work schedule, did not have time to return it in the 15 days.